Refund policy
REFUND POLICY
Last updated: June 17, 2026
At Lit&Lovely, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to make it right.
30-Day Money-Back Guarantee
We offer a full refund within 30 days of delivery — no questions asked. You do not need to return the item. It is yours to keep.
Eligibility for a Refund
You may request a refund if:
- The item did not arrive within the estimated delivery window
- The item arrived damaged or defective
- The item received is significantly different from what was described
- You are not satisfied with your purchase for any reason
No Return Required
We believe in a hassle-free experience. In most cases, you are not required to ship the item back to us. Once your refund request is approved, we will process your refund immediately.
How to Request a Refund
- Email us at support@litandlovelystore.com within 30 days of receiving your order
- Include your order number and a brief description of the issue
- If applicable, attach a photo of the item
- We will respond within 1–2 business days and process your refund within 3–5 business days
Refund Method
Refunds are issued to the original payment method used at checkout. Depending on your bank or card provider, it may take 5–10 business days to appear on your statement.
Non-Refundable Situations
Refund requests submitted after 30 days of delivery will not be eligible. We reserve the right to deny refunds in cases of suspected fraud or abuse.
Contact Us
For any questions regarding your refund, please contact us:
- Email: support@litandlovelystore.com
- Website: litandlovelystore.com
- Phone Number: +1 (616) 636-2230